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Click to Commitment: Journey of an Anonymous User and to a Subscriber

Click to Commitment: Journey of an Anonymous User and to a Subscriber

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Click to Commitment: Journey of an Anonymous User and to a Subscriber

Click to Commitment: Journey of an Anonymous User and to a Subscriber

Click to Commitment: Journey of an Anonymous User and to a Subscriber

By

Sunny Sen

30-Sept-2024

Anonymous User and to a Subscriber
Anonymous User and to a Subscriber
Anonymous User and to a Subscriber
For Subscriptions, Personalization,
Analytics and Payments

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Imagine this: a new visitor lands on your news platform. They're anonymous, casually scrolling through an article, taking in the content, and then… they leave. No engagement, no registration, no subscription. You've lost them. But what if you could capture that moment, turning them from an anonymous user into a loyal subscriber?

Statistics tell us that over 95% of visitors to news websites remain anonymous, never converting into registered users or subscribers. So, how do we change that? How do we turn a fleeting visitor into a long-term reader who values your content enough to pay for it?

Let’s take a journey through the steps to engage with an anonymous user, nudging them towards registration, trial, and ultimately, a subscription.

Step 1: Start with a Simple Ask – Registration

The first interaction is key, but it has to be non-intrusive. Too often, websites bombard visitors with overwhelming pop-ups asking for subscriptions right away. That can backfire. Instead, start with a registration prompt.

Conversation 1:
User clicks on an article about global warming and begins reading. Halfway through, a subtle message pops up.
“Want to stay updated on the latest environmental news? Register with your email or social login for free updates.”

Why does this work? The request is simple, the value is clear, and it doesn’t demand a financial commitment. By offering free updates, exclusive content, or the ability to save articles, you're giving them a reason to register. You're not asking them to pay – yet.

Once they've shared their email or logged in using a social account, you've captured valuable data. Now, the user is no longer anonymous. They're a registered reader, and you're one step closer to turning them into a subscriber.

Step 2: Nudge Them Towards a Trial

Once the user is registered, it’s time to offer a taste of your premium content. A trial subscription is a perfect way to show the value of your paid content without asking for a long-term commitment.

Conversation 2:
The reader has registered and comes back to read a new story. Before they dive in, a trial offer appears.
“Enjoy unlimited access to our in-depth investigative reports. Start your 30-day trial now for just ₹10.”

Why does this work? It’s a low-stakes offer. The cost is minimal, and the value is high. The reader can explore premium content without feeling like they’re locked into a long-term subscription. It's a psychological win – they feel like they’re getting a deal.

For some users, this trial may be enough to convince them to subscribe long-term. But for others, you’ll need to take them further down the funnel.

Step 3: Micropay for a Single Story (Optional)

Not everyone is ready to commit to a subscription, even after a trial. In that case, offering a micropayment option for a single story can be an effective strategy.

Conversation 3:
The reader finds an in-depth report that piques their interest. But when they click on it, a paywall comes up.
“This investigative report is available for ₹5. Pay once, read forever.”

Why does this work? It’s a low-commitment option. The reader gets to access premium content without feeling like they’re signing their life away. Micropayments cater to those who want the flexibility of paying for content as they go. They may not be ready to subscribe, but over time, as they pay for more stories, the subscription offer will start to look more appealing.

Step 4: Use Personalized Marketing to Show Different Offers

Now that the user has registered, tried a trial, or paid for a single story, you have more data on their preferences. Personalized marketing can help nudge them further towards a subscription. Tailor your offers based on their behavior and reading habits.

Conversation 4:
The reader regularly reads stories in the tech section but hasn’t subscribed yet. On their next visit, they see a personalized offer.
“Enjoy unlimited access to all our tech stories and beyond. Subscribe today for just $19 per month.”

Why does this work? The offer is relevant to their interests. It feels personal, not generic. You're not bombarding them with random offers but showing them something that aligns with what they care about. You can also experiment with offers – discounts for annual subscriptions, family plans, or bundles that include access to partner publications.

Step 5: Lead Them to the Paywall

As the reader continues to engage with your platform, the paywall becomes the natural next step. By now, they’ve registered, maybe tried a trial or paid for a single story, and seen personalized offers. They’re invested.

Conversation 5:
The reader clicks on a premium story after browsing for free articles.
“You’ve enjoyed 5 free stories this month. Subscribe now to continue reading without limits.”

Why does this work? The paywall is positioned as a logical conclusion to their reading behavior. They’ve gotten a taste of your content, and now it’s time to commit if they want to continue enjoying it. You can also experiment with different paywall strategies – metered paywalls (limited free articles), hard paywalls (all content behind a paywall), or hybrid paywalls (some content free, some paid).

The Path to Conversion

Engaging an anonymous user is all about building a relationship. It’s a conversation, not a demand. You start with something small – a registration, a trial, a single story – and then slowly build towards a subscription. Throughout the process, the messaging is key. Each step needs to feel like a natural progression, providing value and giving the user a reason to take the next step.

Remember, the goal is not just to get the user to subscribe but to create a loyal relationship where they see the value in your content. Every piece of messaging, every nudge towards registration, trial, or payment, should be crafted to highlight that value.

Ultimately, you’re not selling a subscription – you’re selling access to stories, insights, and perspectives they can’t get anywhere else. That’s what keeps them coming back, paying, and staying.

So, the next time an anonymous user lands on your site, think about the journey they could take with you. With the right engagement strategies, you might just turn them into your next loyal subscriber.

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Written by:

Sunny Sen

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Subscribe to Revenue Rewired

This weekly newsletter is your go-to source for diversifying digital revenue. Get the latest case studies, growth strategies, product updates, and trends in subscriptions, ads, and innovative marketing.

The Conscent Newsletter

Subscribe to Revenue Rewired

This weekly newsletter is your go-to source for diversifying digital revenue. Get the latest case studies, growth strategies, product updates, and trends in subscriptions, ads, and innovative marketing.